Privacy Policy

Your privacy is important to us

It is important to us that we ensure the protection of the privacy of everyone who shops or deals with us, and this policy sets out our commitment to you on privacy.

We will comply with all of the obligations contained in national privacy legislation at all times that your personal information is collected, used or shared.

We take all measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take steps to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.

Our commitment to you – we will:

  • Be open and compliant in the way we collect your information
  • Securely handle and store your information, and only use your information if necessary to deliver you a service or benefit, or perform other necessary business functions and activities
  • First obtain your consent if we consider using your information for other purposes

The nature of the information collected

Personal information may include such things as your name, address, phone number and other contact details, purchase details, and method of payment.

The reasons we collect information

Information is collected to assist us to deliver products and great services to you, complete other transactions with you or on your behalf, improve our service, protect against fraud or theft, and provide offers or programs that may be of interest or benefit to you.

How we collect your information

The personal information we collect is in most cases supplied directly by you when you give us your details, place an order for goods or services, or when applying to become part of programs in which we participate.

What we do with your information

Sometimes we need to share your information with companies who perform parts of our service delivery such as delivery companies, external call centres, mail houses and third party fulfilment centres.

When we do deal with these other companies we will make sure that they undertake to protect your privacy. Where we or a third party stores your information, we will ensure all reasonable steps will be taken to store your information securely and to protect against the loss, misuse or alteration of your information.

Access to your information

To access your information, or if you want to update your information, please contact us at info@qefoodstores.com.au

Direct marketing

You have the right to tell us that you do not want us to contact you. If you do not wish to be contacted by us (about special offers, discounts, other promotional events or to participate in any surveys) please email us at info@qefoodstores.com.au

Contacting our website

If you enter our website, you will automatically be sent a “cookie”. A cookie is a small piece of text sent from a web server to your computer, and is used to identify you only by a random number. This information does not personally identify you, but it does tell us that your computer has visited our site, what areas of the website have been browsed and may allow auto-login when you next visit our site.

More information

We will update this policy from time to time in line with customer expectations and changes to the law. Each time we do the updated policy will be added to our website.
You can also obtain information on your rights from the Federal Privacy Commissioner by visiting the website www.privacy.gov.au